Frequently asked questions – Parcel locker
Working hours of most petrol stations are 24/7.
No. The service cost is the same regardless of the manner of delivery of parcels.
After you perform the redirecting of a parcel to a parcel locker, you will be informed via a message when the parcel gets physically delivered at the chosen location. The deadline is 2 working days.
Two working days.
They remain in the parcel locker until Monday.
14x44x47cm, 29x44x47cm, 44x44x47cm
44X44x47cm (that is, for example, the size of a microwave oven)
Shipments that have more than one parcel, reply-paid shipments, shipments with a delivery note, shipments with personal acknowledgement of receipt, shipments that contain a land-line phone number of the recipient, shipments weighing more than 20kg.
Yes, the required amount is paid at the petrol station cash register. It is possible to pay with cash or payment cards. It is just necessary to read the code from the message to the cashier.
If the service is not paid in advance, the payment is performed at the petrol station cash register. It is possible to pay with cash or payment cards. It is just necessary to read the code from the message to the cashier.
The moment a shipment is placed in a parcel locker, the recipient gets a message with the code for its opening.
In order to open the locker door, it is necessary to type in the code from the message on the screen, as well as the phone number that is listed as the recipient’s phone number in the shipment.
The shipment is returned to the sender.
No, it is not possible to prolong the collection deadline.
It is not possible. After the expiry of the collection deadline, an automatic return order is created for the shipment.
The recipient does not have to collect it personally, but they must provide the code received in the message and their phone number to the person collecting the parcel.
It is necessary to call the technical support number listed below the screen.
No, at the moment it is only possible to collect a shipment.