Frequently Asked Questions
Dial Call Centre 011.331.33.33.
Give the operator sender's address, consignee's address and type of shipment (Ordinary or With a Declared Value).
Select a service type - Same Day Service or Next Day Service.
Select a payment term - if you are a legal person, you can pay the service in cash, by bank transfer or assign payment to the consignee. If you are a physical person, you can pay in cash and cannot assign the payment to the consignee.
If you choose the Same Day Service, a courier shall pick up the shipment one hour after your call, at the latest.
Your shipment shall be delivered within 3 hours after the pick up.
If you choose the Next Day Service, a courier shall pick up the shipment by 5 p.m. the same day. Your shipment shall be delivered within 24 hours or by 2 p.m. next day.
Payment card (soon)
If your shipment is damaged or destroyed, the sender shall be obliged to send a request for indemnification within 7 days. If the damage was caused by employees of ˝D Express˝, the company shall pay an indemnityas soon as possible (within 7 working days). ˝D Express˝ shall pay an indemnity for all shipments with a declared value and COD shipments in the amount declared on the package,regardless of the cause.
We deliver packages twice. During the first attempt a courier leaves the arrival notification at the consignee's address. The notification includes a contact phone No. arranging a new delivery date and time. If even after the second attempt adelivery is not possible, we shall contact the sender for further instructions.
A package adequately packed ensures the package contents and enables undisturbed manipulation during processes, from the pickup to delivery ofthe shipment. Written correspondence must be placed in envelopes.
An ordinary registered shipment has its number (barcode) and no value declared on the package label.
In case of damage, robbery or loss, ˝ D Express˝ shall reimburse only aten-fold amount of the service charged.
Registered shipment with a declared value has its number (barcode) and the value declared on the package label. All shipments with a declared value are charged with an additional fee equal to 0, 8% of the declared value.
In case of damage, robbery or loss, ˝ D Express˝ shall reimburse the value declared on the package plus a ten-fold amount of the service charged. ˝ D Express˝ treats all Collect on Delivery shipments as shipments with a declared value.
Following items are prohibited by law from carrying:money, jewellery, precious metals, precious stones, animals, narcotics and psychotropic drugs, radioactive, combustible and other hazardous materials, weaponsand ammunition, all item forbidden for carrying by law.
Maximum weight allowed is 300kg, provided a single package weight is maximum 50kg, i.e. a weight that a courier can physically carry. Shipment can include several packages, however, total shipment weight cannot exceed 300kg.